1. Introduction
At HOTEL MARIEN PUERTO PLATA, operated by KPG DOMINICAN TUNED WORKSHOP INVESTMENT, S.R.L., we are committed to protecting the privacy of our users and guests. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with Law No. 172-13 on Personal Data Protection of the Dominican Republic.
2. Data Controller
Company Name: KPG DOMINICAN TUNED WORKSHOP INVESTMENT, S.R.L.
Trade Name: HOTEL MARIEN PUERTO PLATA
Address: Carretera Luperón, Km 4.5, Playa Dorada, Puerto Plata, Dominican Republic
Phone: 809-563-4848
3. Data We Collect
We may collect the following types of personal information:
Identification data
Full name, passport or ID number, date of birth, nationality.
Contact data
Email address, phone number, postal address.
Reservation data
Stay dates, room preferences, special requests, companion information.
Payment data
Credit/debit card information (processed securely through certified payment gateways).
Navigation data
IP address, browser type, pages visited, time spent (through cookies).
4. Purposes of Processing
We use your personal data to:
- Manage and process room and service reservations.
- Provide accommodation services and contracted experiences.
- Send confirmations, reminders, and communications related to your stay.
- Process payments and issue invoices.
- Send offers, promotions, and news (only with your prior consent).
- Comply with legal obligations and requirements from competent authorities.
- Improve our services and user experience on the website.
5. Legal Basis for Processing
The processing of your data is based on:
- Contract execution: for the provision of accommodation services.
- Consent: for commercial communications and marketing.
- Legal obligation: compliance with tax and security regulations.
- Legitimate interest: for improving our services.
6. Data Retention
Personal data will be retained for the time necessary to fulfill the purposes for which it was collected, and subsequently for the legal periods established to address possible responsibilities arising from the processing.
7. User Rights
In accordance with Law No. 172-13, you have the right to:
Access
Know what personal data we have about you.
Rectification
Request correction of inaccurate or incomplete data.
Cancellation
Request deletion of your data when no longer necessary.
Opposition
Object to the processing of your data for specific purposes.
To exercise these rights, you can contact us at sistemas.sdq@globalia-sistemas.com
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL/TLS encryption protocols for data transmission, restricted access controls, and periodic security audits.
9. International Transfers
In the event that your data is transferred outside the Dominican Republic (for example, to technology service providers), we will ensure that such transfers comply with adequate data protection guarantees in accordance with applicable legislation.
10. Minors
Our website is not directed at persons under 18 years of age. We do not knowingly collect personal information from minors without the consent of their parents or legal guardians.
11. Changes to this Policy
HOTEL MARIEN PUERTO PLATA reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page with the date of last update.
12. Contact
If you have questions or concerns about this Privacy Policy or about the processing of your personal data, you can contact us:
HOTEL MARIEN PUERTO PLATA
Operated by KPG DOMINICAN TUNED WORKSHOP INVESTMENT, S.R.L.
Carretera Luperón, Km 4.5, Playa Dorada, Puerto Plata, Dominican Republic
Tel.: 809-563-4848